Welcome to the Falive Communication Application Service (hereinafter referred to as "the Service"). In order to ensure your confident use of the services and information of the Service, the privacy protection policy of the Service is hereby explained to protect your rights and interests. Please read the following terms and conditions carefully:

1. Scope of Application of the Privacy Protection Policy

1-1 The content of the Privacy Protection Policy, including how the Service processes any personally identifiable data collected when you use the Application Service.

1-2 The Privacy Protection Policy does not apply to any related linked applications other than the Service, or any persons not authorized or participating in the management of the Service.

2. Collection, Processing and Usage of Personal Data

2-1 When you access to the Service or use the functional services provided by the Service, we will, depending on the functional nature of such service, ask you to provide any necessary personal data, and will process and use your personal data for specific purposes. The Service will not use such personal data for other purposes without your written consent.

2-2 When you use interactive functions such as service mailboxes and questionnaires, the Service will retain the name, email address, contact information and usage time that you provide.

2-3 During normal browsing, the server will record relevant actions automatically, including the IP address of your online device, usage time, browser used, browsing and click data records and so on, as a reference for us to improve our application services. Such records will be for internal application and will never be published.

2-4 In order to provide accurate services, we will conduct statistics and analysis on the content of the questionnaires collected, and present the statistical data or explanatory text of the analysis results. In addition to internal research, we will publish such statistical data and explanatory text as needed, but this will not involve any information about specific individuals.

2-5 You can submit a request to us at any time to correct or delete your incorrect or incomplete personal data collected by the Service by sending email to [email protected].

3. Data Protection

3-1 The host of the Service is equipped with firewalls, anti-virus systems and other related information security devices and necessary security protective measures. Strict protective measures are also adopted to protect applications and your personal data.

3-2 Only authorized personnel can have access to your personal data. All the relevant processing personnel have signed the non-disclosure agreements. Those who violate the confidentiality obligations will be subject to relevant legal sanctions.

3-3 If it is necessary to authorize any other entity to provide services due to business needs, the Service will also strictly require such entity to comply with the confidentiality obligations, and implement necessary inspection procedures to ensure such entity’s actual compliance thereof.

4. Public Links to Applications

4-1 The Service software or webpage may contain network links to other applications. You can also click such links provided by the Service to enter other applications.

4-2 The Privacy Protection Policy of the Service does not apply to linked applications that are not affiliated with the Service. You must refer to the specific privacy protection policy in such linked application.

5. Policy on Sharing Personal Data with Third Parties

5-1 The Service will never provide, exchange, rent or sell any of your personal data to other individuals, groups, private enterprises or public agencies, unless there is a legal basis or contractual obligation.

5-2 The circumstance of the proviso in the preceding Paragraph includes but is not limited to:

With your written consent;
As expressly stipulated by laws;
For the avoidance of any danger to your life, body, liberty or property;
Cooperation with government authorities or academic research institutions is necessary for statistical or academic research purposes based on public interests, and the data has been processed by the provider for data processing or collector cannot identify a specific party according to its disclosure method.
If your action in the Application violates the Terms of Service, or may damage or impede the rights and interests of the application and other users, or cause any damage to anyone, the application’s management entity analyzes and discloses your personal data for the purpose of identification or contact, or taking any necessary legal action;
It is beneficial to your own rights and interests;
When the Service authorizes a manufacturer to assist in the collection, processing or use of your personal data, it will be responsible for the supervision and management of such authorized manufacturer or individual.

6. Use of Third-Party Modules

6-1 In order to enable the push notification function, the Service will install a third party software development kit (SDK) module in the Service, and collect and upload some personal data and installation information to the third party, even if the program is closed or not in use. When a third party processes your personal data through any third party module, the third party privacy policy will apply. For more details about such third party modules, please refer to the following instructions:

FCM SDK v28.2.1 for Android

App: Falive for Android

Company: Google

Types of data to be acquired: Android ID, IMEI, IP address, carrier information, MAC address

Purpose of use: To Send message notifications. Crash Reports.

Provision to third parties: No

Company: Google

Types of data to be acquired: Android ID, IMEI, IP address, carrier information, MAC address

Purpose of use: To Send message notification. Crash Report.

Provision to third parties: No

6-2 In order to provide you with the optimal service, the Service will place and access our cookies on your computer. If you do not want to accept the cookies, you can set the privacy level to “High” in the function option of your browser to reject cookies. By doing so, however, some functions of the Application may not be executed normally.

7. Amendments to the Privacy Protection Policy

7-1 The Privacy Protection Policy of the Service will be amended at any time as needed. The amended terms will be published on the Application.

8. Account Deletion

8.1 You may delete your account using the app. Once deleted, your personal data will be permanently erased and the account cannot be recovered.

8.2 Steps to delete your account:

1. Go to the Profile page;

2. Tap Security;

3. A confirmation window will appear—enter your password;

4. Tap Delete Account.

Date of last update of these Terms: Oct 28, 2026